ICT in Tourism and Hospitality Sector Essay Example | Topics and Well Written Essays - 5000 words

ICT in Tourism and Hospitality Sector - Essay Example This essay is to evaluate the extents to which use of ICT has been embraced in the tourism and hospitality industries especially in small and medium enterprises. The paper will identify the various applications or innovations of information and communication technology that have been integrated into the mentioned industries and how they have helped in improving operations. This essay will point out the major areas of ICT advancement by use of a case study of one of the companies operating in the said industry. The selected case study is the Galle Fort Hotel in Sri Lanka. The hotel is a world recognized hospitality destination with a simplicity that has won the hearts of many people visiting the Galle Fort tourist attraction in the country. The beach hotel is owned by an Australian family with a total of 13 guest rooms and has won many awards among them the 2007 UNESCO heritage conservation award and the world travel award 2009 for being the country’s leading boutique hotel and many others. The hotel has embraced the use of ICT and has a fully functional website. This paper will closely examine its ICT use through the various applications it has employed in order to help it in the day to day operations. From early times, Sri Lanka has been a major tourist attraction for visitors across the globe. The Galle Fort Hotel is one of the best boutique hotels in the country. The hotel is built on the fortified old town of Galle that was founded by the Portuguese in the 16th century. This points out to how it has been set out on a historical and world heritage site. To turn this around whilst ensuring that the area retains its rich historical and cultural heritage is definitely a great challenge. However, the hotel has adopted the use of ICT as evidenced by its presence in the internet through its official website and other social networking sites like face book.